IT-MSP Remote Support — Mac setup
==================================

Two files in this bundle:

  1. RustDesk.dmg                  — the remote-support app
  2. Configure-IT-MSP.command      — sets up server settings automatically

How to install
--------------

  Step 1. Double-click RustDesk.dmg
          Drag the RustDesk icon into the Applications folder shortcut
          that appears in the same window. Close the disk image.

  Step 2. Double-click Configure-IT-MSP.command
          A Terminal window will open briefly. It will apply the
          IT-MSP server settings and then launch RustDesk.

          If macOS warns that "Configure-IT-MSP.command can't be opened
          because it is from an unidentified developer":
            - Right-click (or Ctrl-click) the file
            - Choose "Open"
            - Click "Open" in the warning dialog
          You only need to do this the first time.

  Step 3. RustDesk will open showing a 9-digit ID number.
          Read this number out to your IT-MSP engineer.
          When they connect you will see an "Accept" prompt.

That's it. You can close the Terminal window after RustDesk opens.

Help: itsupport@it-msp.net  ·  0207 112 4812  ·  https://it-msp.net
